I start by listening.
Tell me what your organisation does, why it exists and how you want people to understand it. We can look at your current website, service descriptions, presentations or photographs together. I want to see what already explains your work clearly and where a little more explanation would help.
We choose what visitors need first.
You may have years of work, different services and plenty of stories to tell. They don’t all need the same space on the website. We decide what someone new needs to understand first, which details will help them compare services or decide to contact you, and what we can leave for a later conversation.
I bring the words and design together.
Once we’ve agreed on the information, I organise it into pages, design how it is presented and plan the links between them. The words, images and visual choices need to feel like your organisation and help people find what they came for.
We look at the drafts together.
You know your organisation from the inside; I bring an outside perspective. We review the text and page designs together. Do they describe your work accurately? Do they explain ideas a visitor may not know? Is it clear where to go next? Those questions help us decide what needs to change.